Frequently Asked Questions

What is the free gift?

Each item purchased at Giving Gems comes with an extra piece of jewelry to gift to someone of your choice – a friend, a family member, or even a complete stranger – that could benefit from some generosity and love. The extra piece of jewelry is a trendy accessory produced from many different raw materials such as silver, stainless steel, synthetic stones, natural stones, leather, silk, and others. While enjoying our collections, check out the extra piece of jewelry that will be added to each purchased item.

What is the warranty policy for Giving Gems jewelry?

At Giving Gems, we stand behind the quality and craftsmanship of our jewelry. We provide strict quality control measures in order to minimize manufacturing defects. However, a rare event may occur. For those cases, we offer warranty coverage to address manufacturing issues and ensure customer satisfaction.

Our warranty covers any manufacturing defects for three years from the date of purchase. If you encounter any issues with your jewelry due to manufacturing defects, we will repair or replace it for you.

Manufacturing defects refer to any issues or flaws that occur during the production process, resulting in a product that does not meet our quality standards. These defects may include:

Stone Setting Issues: This includes improperly set, loose, or misaligned stones within the jewelry piece.

Metal Defects: Manufacturing defects in the metal can include scratches, dents, uneven surfaces, or poor finishing.

Clasp or Closure Problems: Defects in clasps, closures, or other fastening mechanisms that affect the functionality or security of the jewelry piece.

Soldering or Welding Errors: Inaccurate or weak soldering or welding of metal components, leading to structural issues or breakage.

Surface Imperfections: This includes visible scratches, marks, or uneven polishing on the surface of the jewelry

In the unlikely event that you notice any manufacturer defects, contact our customer service team at support@givinggems.com. Our dedicated customer service representatives are here to assist you and will work diligently to resolve the matter to your satisfaction.

How should I care for my jewelry?

Giving Gems crafts each piece with longevity in mind. So with the proper care, you have a lifelong treasure on your hands. Here’s what you should do to make sure that your jewelry lasts:

Take off your jewelry before bathing, swimming, or exercising. As much as you can – keep them from getting wet!
Avoid exposing your jewelry to chemicals, including perfumes, lotions, and cleaning agents.
Store your jewelry in a clean, dry place. Nobody likes scratches and tangles – so keeping them separated in their own pouches is your best bet to keep them shining and knot-free.
Clean your jewelry regularly using a soft cloth to maintain that sparkle and shine.

What metals do you use?

We use 925 sterling silver, 18K solid Gold, 14K solid Gold and stainless steel as the base metal of our jewelry pieces. We strictly follow all international regulations when it comes to our metal’s composition to ensure that it meets all safety standards.

What gemstones do you offer in your jewelry collection?

Giving Gems knows its customers are unique and one-of-a-kind, and so we offer a variety of unique gems in our designs. We have both natural stones and impressive cubic zirconia for you to choose from.

Learn More About Our Extensive Stone Selection

What stone cuts do you feature in your pieces?

We guarantee we’ve got the cut to match your style! Be it traditional, bold, or even hypnotically mesmerizing – our gemstones are cut to perfection and are sure to dazzle the eyes with their depth and lightplay.

Read About Our Selection of Shapes and How They Shine

What is your plating process?

At Giving Gems, we believe in quality that lasts.

Our 18-karat gold plating process involves applying a layer of 18-karat gold over the prepared base metal of the jewelry. All base metals are prepared with extensive hand polishing and previous layers of silver and palladium to guarantee the perfect adherence and shinning of the 18-karat gold plating. The thickness and quality of our gold plating ensure a long-lasting finish that maintains its luster and brilliance.

In addition to our gold plating, we also utilize white rhodium plating to enhance the beauty and durability of our jewelry. White rhodium is a precious metal that is known for its bright-white appearance. Jewelry finished with white rhodium enhances the natural beauty of the base metal whether it is White Gold or Sterling Silver, and provides a protective layer against tarnish and scratches.

What size options do you offer for your jewelry?

Giving Gems’ bracelets and necklaces are adjustable to easily fit most wearers. Rings are offered in many standard sizes to find your perfect fit.

How long will shipping and delivery take?

Every purchase at Giving Gems is shipped within 24-48 hours after you confirm your order. For orders confirmed on Sundays or holidays, shipping is handled on the next business day. We use a direct line shipping service. Delivery to the USA and Europe will take 5 to 8 business days. Delivery time to other destinations will take 5 to 12 business days. If you need support locating your order, please email us at support@givinggems.com with your order details. One of our customer support specialists will provide all the assistance you may need.

What to expect with sealing and unboxing.

At Giving Gems, each piece of jewelry is carefully sealed for shipment. Our sealing and storage process serves as a symbol of our dedication to delivering only the finest jewelry to our valued customers. Rest assured that once your individual packing is sealed, it will remain untouched until it reaches your hands. We believe that this meticulous process not only ensures the high quality of our jewelry but also enhances the overall experience of receiving and unwrapping your purchase. It’s our way of maintaining the utmost integrity and attention to detail throughout every step of your journey with us.

What is your return policy?

For more information regarding returns, please see our Shipping & Returns Policy.

What countries does Giving Gems ship to?

At Giving Gems, we currently have the capability to ship to any country except for Brazil.